1. Consumers have a right of withdrawal:
The consumer has the right to notify the seller that he renounces the purchase, without penalty and without giving a reason, within 14 calendar days from the day following the delivery of the goods or the conclusion of the service agreement.
2. When invoking the right of withdrawal, the returned products must be in their original condition, they must not have been used, and they must be returned (with all accessories) in their original packaging in order to be properly protected during transport, with the guarantee labels. The returned products must not be scratched or damaged.
Any incomplete or damaged product and/or whose original packaging has been damaged will not be taken back, exchanged or refunded. If necessary, the product in question will be returned to the User, if he so requests, after payment of the new packaging and shipping costs.
3. Products that are returned must be sent to the following address:
C. Gabriel Celaya N°20 P.Baja Izq
The User also has to send an e-mail to firstname.lastname@example.org to inform that he will return his product. To do that he can use the following model:
For the attention of trendsunglasses.com email@example.com :
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods/provision of the following service:
- Ordered on (*)/Received on (*)
- Name(s) of consumer(s)
- Address consumer(s)
- Signature of consumer(s) (only if this form is submitted on paper)
(*) Delete where not applicable.
4. The costs of returning the products are for the User.
5. The Operator will guarantee the refund of a product that has been returned in accordance with these general terms and conditions at the latest within 14 days after receipt of the returned product.
6. If a "personalized" product has been created in accordance with the User's precise instructions or specifications, the User no longer enjoys his right of withdrawal.
7. This refund policy only applies to sales to consumers (and not to sales to professionals, who do not benefit from the right of withdrawal).